Privacy Policy

Who we are

Harmony Creative is a sole proprietorship, owned and operated by Renée Lozeau, a freelance senior graphic designer. The company is based in British Columbia, Canada, with locations in Saanichton on Vancouver island, Tsawwassen in the greater Vancouver area, and Williams Lake in the Cariboo region. The service area includes all of British Columbia, Canada, with remote, hybrid and in-person options available. The company’s website address is: https://harmonycreative.ca.

Who we share your data with

All data you provide, regardless of how it is shared (e.g., through the website contact form, provided by email or verbally, received on your behalf from a third party, etc.) will never be shared with anyone without your explicit consent.

Where your data is sent

Contact forms submitted through the website, and emails you send us may be checked through an automated spam detection or virus detection service.

What we do with your data

Harmony Creative will never spam you. We use your data only in the normal course of doing business with you ‒ we’re old-school like that.

How long we retain your data

Harmony Creative retains the information you provide, whether submitted on our website, provided by email or verbally, only in order to do business with you, and only as long as needed for this purpose. At any time, you can ask us to erase any personal data we hold about you. This does not include data we are legally required to keep for administrative or legal purposes. We do not keep payment details on file unless the client specifically requests this, and never use it without their express permission.

What rights you have over your data

Harmony Creative doesn’t sell, distribute, nor have any rights to the personal data you provide. It is used only for the original purpose it was intended for.

Website comments and cookies

Harmony Creative doesn’t collect this information or use these features on our website.

Understanding usage rights and creative copyright

Files our clients provide

1. Individuals must ONLY provide Harmony Creative with files and data that the client (and/or their company) are legally able to use in the way that they wish us to use it.
2. By sending a file or data to us, the client verifies that they have confirmed/obtained any appropriate rights or permissions from the official owner of the copyright(s) to use it in the specific project. Any copyright infringement caused by the client, and any resulting legal action pursued by a third party will be the sole responsibility and liability of the client. Seek legal advice for more information on creative copyright.
3. Sending us files does not transfer the ownership or copyright of those files.

Files we provide for use in a client’s project

NOTE: The information provided herein does not constitute legal advice. Please seek your own legal counsel to obtain information and advice on copyright law.

1. Harmony Creative guarantees that we will never knowingly use, or provide for use, any data/files that are not legal to use in a client’s project. When searching for stock (images/videos, etc.), we do our best to choose from reputable sources and check for appropriate permissions before requesting approval to use it in a client’s project. However, the client is also expected to familiarize themselves with the copyright information/requirements (available from the stock source), and to confirm their authorized use, since the client is solely responsible for any legal action arising from incorrect use that violates creative copyright.
2. Any stock images purchased/downloaded automatically have limited usage rights which may include specific requirements (e.g., acknowledgement). These details are generally provided on the source website and must be adhered to as a condition for their use. To dispel a common misconception, paying to download a stock file does not automatically transfer ownership of the creative property, and so doesn’t automatically give the purchaser the right to reuse it for another project, or the right to share it with others to use. Additional usage rights or exclusive rights may be available as an additional purchase from the supplier/creator.
3. Photographs or videos commissioned by the client will have usage rights that depend upon the client’s pre-arranged agreement with the photographer/videographer. Creative copyright law indicates that in the case of a non-employee (a contractor or service provider), the original creator (photographer/videographer) retains ownership and creative copyright unless specified in writing. In most cases, the client only purchases limited usage rights, and only for the purpose that the photo/video were commissioned for in the original agreement. Other permissions for additional use would need to be obtained from the creator.
4. Prior to receiving a client’s payment in full for a project, all related creative generated by Harmony Creative is owned by ‒ and remains the creative property of ‒ Renée Lozeau. This includes but is not limited to ideation, concepts, files, designs, drafts, or other data that has been either created or paid for by Renée Lozeau/Harmony Creative on behalf of the client. If payment has not been received in full 3 months after the invoice date, Renée retains the option of re-purposing this creative property (after removing client-owned data) for another client or personal promotion.
5. Once payment is received in full, the deliverables previously agreed upon will be provided to the client in a timely manner. Harmony Creative invoices specify whether they include limited usage rights or full rights. However, if not explicitly stated, then only limited usage rights are included, and ownership is not transferred. If desired, full rights with working files may be purchased at an additional cost.